Trans Infosystems

Refund Policy

Refunds are handled based on the nature of the order, the agreed commercial terms, and the stage of procurement, deployment, rental, or support delivery.

Hardware Sales

Refund eligibility for hardware sales depends on vendor terms, product condition, warranty status, order customization, and whether the product has been delivered, opened, configured, or installed.

Hardware Rental

Rental fees are charged according to the agreed rental period. Refunds or adjustments may be considered only when service terms specifically allow it or when a confirmed billing error has occurred.

Services

Fees for completed assessment, deployment, maintenance, support, or managed service work are generally non-refundable. Any approved adjustment will be reviewed against the agreed scope and work completed.

Cancellations

Cancellation requests should be sent as early as possible. Charges may apply for procurement already initiated, logistics arranged, equipment reserved, or services already performed.

Refund Processing

Approved refunds are processed to the original payment mode or through an agreed business settlement method within a reasonable processing period.